We are looking for Technical Support Analyst- Level-II for our client in San Antonio, TX
Job Title: Technical Support Analyst- Level-II
Job Location: San Antonio, TX
Job Type: Contract – 12 Months / Contract to Hire / Direct Hire
- The technical support analyst II assists in ensuring that allOn-Site : Network, Computer Systems, hardware platforms, operating systems, utilities, and related tools and devices are available to successfully maintain production schedules and service levels.
- This individual is responsible for providing Level 2 support to end users on a wide range of IT problems and issues.
- This position requires exceptional communication skills and the ability to categorize, research, resolve, and, when required, escalate incidents to the appropriate support or Engineering teams.
- This individual evaluates all Networks, PC's, Software, system malfunctions and takes appropriate action. The technical support analyst II must have significant knowledge of a variety of LAN, Wi-Fi, PC's operating systems & Softwares,operating systems, hardware platforms, and technical disciplines.
- Microsoft Office365, SAP Client, AT&T Global Network Client, Office 2016, Skype for Business, Outlook 2016, Sharepoint, Internet Explorer, Site related facility, LAN, WiFi, PC's