Technical Support Analyst - Level - II

Salary depends on experience
Posted on 08/10/17 by Cynet Sytems
Confidential Company
San Antonio, TX
IT Consulting/Services
Salary depends on experience
Posted on 08/10/17 Cynet Sytems

We are looking for Technical Support Analyst- Level-II for our client in San Antonio, TX

Job Title: Technical Support Analyst- Level-II

Job Location: San Antonio, TX

Job Type: Contract – 12 Months / Contract to Hire / Direct Hire

Job Description:

Requirements:

  • The technical support analyst II assists in ensuring that allOn-Site  : Network, Computer Systems, hardware platforms, operating systems, utilities, and related tools and devices are available to successfully maintain production schedules and service levels.
  • This individual is responsible for providing Level 2 support to end users on a wide range of IT problems and issues.
  • This position requires exceptional communication skills and the ability to categorize, research, resolve, and, when required, escalate incidents to the appropriate support or Engineering teams. 
  • This individual evaluates all Networks, PC's, Software, system malfunctions and takes appropriate action. The technical support analyst II must have significant knowledge of a variety of  LAN, Wi-Fi, PC's operating systems & Softwares,operating systems, hardware platforms, and technical disciplines.

Mandatory Skills:

  • Microsoft Office365, SAP Client,  AT&T Global Network Client, Office 2016, Skype for Business, Outlook 2016, Sharepoint, Internet Explorer, Site related facility, LAN, WiFi, PC's
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