Operations Manager

Confidential Company  •  The Woodlands, TX

8 - 10 years experience  •  Business Services

Salary depends on experience
Posted on 09/06/17
Confidential Company
The Woodlands, TX
8 - 10 years experience
Business Services
Salary depends on experience
Posted on 09/06/17

POSITION SUMMARY:   The Operations Manager will have responsibility for assigned operations related to one or more office assets, parking garages, shopping centers and will operate in accordance with HHC policies and standards to maximize profitability.  The Operations Manager will have a thorough understanding of building mechanical systems, major building components and systems, construction practices, preventative maintenance and government regulations.  This position requires a comprehensive understanding of operations methods, understands the need to increase profitability, and keeping common area costs under control.  The Operations Manager will administer the physical operations of the asset (s), oversee general and preventative property maintenance, construction coordination, public safety, manages major third-party vendors, and other contracted services.  This position is also responsible for assisting in forecasting property expenses, managing large capital projects, assisting in the preparation of operational reports, resolving Human Resource issues within the engineering staff in compliance with HHC policies and under direction of Portfolio Manager or General Manger.  This position will focus on fine tuning operational methods of the asset (s) while improving Net Operating Income (NOI).   ESSENTIAL JOB RESPONSIBILITIES:  

  • Manage the Engineering/Operations team in effective general and preventive maintenance programs, including the implementation and management of work order tracking system (if applicable).
  • Evaluate, recommend, and implement sustainability programs and tracking of these programs on a portfolio wide basis.
  • Supervise and assist as needed with Tenant Coordination in relationships and problem solving for tenant and landlord construction. Be able to read and interpret CADD drawings.
  • Ability to seek out newest technologies to support the business; including such initiatives as parking systems, building equipment, access controls, energy management systems, and other appropriate technologies. Must be able to educate and make recommendations to leadership on such initiatives.
  • Direct and administer large third-party portfoliocontracts, and to find efficiencies and savings for contracts such as trash, parking, janitorial, landscaping, vendor supplies, etc.
  • Ability to analyze financial data for conformance to budgetary guidelines and to draft variance narrative as needed.
  • Lead RFP, bidding and contract process in compliance with company procedures.
  • Oversight of parking programs and efficiencies for Woodlands area and provide key performance indicator reports for these areas.
  • Oversee the LEED O&M process and make recommendations to take existing Shell & Core LEED to next levels.
  • Supervise, administer and mentor all engineering staff to ensure maximum performance and compliance with all policies and procedures.
  • Identify and resolve Human Resource issues in conjunction with company policies and under direction of Portfolio Manager.
  • Identify and manage large capital projects focused on tenant and property improvement.
  • Collaborate with Property Managers to ensure timely operational audits and inspections are completed and tracked, and ensure processes comply with corporate policy.
  • Team building and cross training of staff as well as customer service programs with engineers
  • Prepare operational reports and business plans for regional/corporate managers.
  • Assist in all events and promotions as needed. Weekend work is required at times to oversee the retail portions of the portfolio.
  • Administer all State and Federal requiredreports and safety documentation and code compliance.
  • Manage central purchasing program and asset inventory.
  • Participate in Risk Management and Emergency Planning procedures.
  • Manage all building systems and codes.
  • Act as onsite Energy Manager; build relationships with local Utility representatives.
  • Participate in Asset Strategic Planning efforts.
  • Participate in Manager-On-Duty (MOD) rotation and manage day-to-day activities as necessary.
  • Participate and bring new programs for sustainability efforts.
  • Occasionally conduct public, group, individual and conference call meetings and presentations.
  • Willingness to assist Building Engineers with hands on tasks when needed or requested.
  • Other duties as assigned.
  • Personnel management, hiring, goal setting and engagement.
  • Ability to take engineering team to the next level of a high performance master planned community environment.


  • Bachelor’s Degree or equivalent work experience.
  • Professional Designations with BOMA, IREM, preferred
  • Minimum 7 years property management industry experience or equivalent
  • Minimum 5 years supervisory experience with 2 or more employees and contracted services.
  • Minimum 5 years’ experience of administrative/technical experience and knowledge of property physical systems.
  • Both Commercial Office and Retail industry experiencedesired.
  • Knowledge of commercial building (Retail/Office) practices and systems, HVAC, plumbing and electrical systems.
  • Good analytical skills.
  • Ability to be flexible, prioritize and manage multiple projects, as well as solve problems in a timely manner.
  • Ability to communicate effectively, supervise, train and direct an operations team and contracted services.
  • Experience managing large capital projects.
  • Strategic business orientation.
  • Excellent interpersonal skills.
  • Work with little supervision.
  • Interact effectively as part of a team.
  • Handle a dynamic work environment with competing priorities
  • A team player who has the ability to multi-task and is self-directed.
  • Excellent verbal and written communication skills.
  • Build positive working relationships with employees at all levels within the organization.
  • Exercise sound judgment when making decisions.
  • Good problem solver/creative thinker.
  • “Can-do” attitude, pro-active and resourceful.
  • Proficient with MS Office applications.
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