Director Operations - Corporate

11 - 15 years experience  •  Misc. Healthcare

Salary depends on experience
Posted on 08/10/17
Englewood, CO
11 - 15 years experience
Misc. Healthcare
Salary depends on experience
Posted on 08/10/17

Responsible for Flight Operations, CMT (FAA Certificate Management Team) interface on Part 135 & 133 air carrier operations in coordination with Director of Maintenance and Chief Pilot. Ensure that all company flight operations are carried out with the utmost regard to safety and efficiency, to be conducted in accordance with all pertinent FARs (Federal Aviation Regulations). Champion customer satisfaction, by balancing business needs, and operational requirements. Set the standard for engagement, communication, and team work, making our employees and customers the priority.

Essential Functions and Responsibilities include the following:

• Manage within a matrix organization (for the aspects of flight operations), Oversee Operational Control Center, the Director of Aviation Risk & Compliance, and partner with Regional Vice Presidents to direct regional staff of Aviation Directors (RADs)
• Coordinate with Chief Pilot, Director of Maintenance, and the VP of Safety, to team with FAA CMT (Federal Aviation Administration Certificate Management Team) for the purpose of directing flight operations being performed at all medical services bases throughout the United States and other assigned areas.
• Responsible for assigned operational goals and objectives along with a thorough knowledge of Air Methods’ policies/procedures and compliance with FAR’s and General Operations Manual
• Partner with corporate Safety Department to ensure that all SMS tools are functioning and providing measurable results in safety improvements
• Directs execution of operational standards, drives a culture of continuous improvement in operations, leads highest standard of safety, and is collaborative teammate within the Air Methods organization
• Expected to be an dynamic participant in the Aviation, FAA, NTSB, and Air Medical industries, by being an active industry member, through committee and working group opportunities, keeping track of trending technology, and safety opportunities for implementation into our operations
• Develop systems and metrics to monitor safety efficiency, and efficacy of flight operations at all field bases, use trending information to modify standards, improve safety and customer satisfaction
• Develops annual expense and capitol department budget and oversees budget to ensure compliance
• Develop, maintain, and present monthly a business dashboard, made up of key performance indicators of all aspects of flight operations, trending critical information in safety, pilot performance and decision making, compliance, and HR (Human Resources)
• Collaborate with the VP of Clinical, on quality initiatives in compliance with Air Methods supported voluntary air medical industry accreditation standards such as those set forth by CAMTS (Commission on Accreditation of Medical Transport Systems)
• Partner with regional teams and Center of Excellence leaders as needed to navigate Aviation-related issues that impact field operations, customer requests or other stakeholders
• Other Duties as assigned

Additional Job Requirements

• Indicate the percentage of time spent traveling: 30%

Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position. All employees must follow Air Methods’ employment practices and policies.

Supervisory Responsibilities

Directly supervises employees in the Aviation Operations department. Carries out Supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, selecting, hiring, and training employees, planning, assigning and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems. For Exempt Managers: Managers that carry out these responsibilities for two or more employees will have significant input in hiring and termination decisions.


To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.

Education & Experience

• Bachelor’s degree (BS/BA) in Aviation Operations from four-year college or university and ten (10) or more years’ related experience and/or training; or equivalent combination of education and experience
• Five (5) or more years of experience specifically in EMS helicopter operations
• Managing in a matrix style of organization
• Working knowledge of: Continuous Improvement, LEAN principles, Waste Management, and RCA (Root Cause Analysis)


• Leadership to set the standard for flight operations
• Collaborative, team player, that is a strong communicator, able to give and get direct feedback
• Strong execution background, ability to manage SMART (Specific, Measurable, Achievable, Results-Focused, Time-Bound) goals with metrics
• Proven people development skills, build team to partner with business and drive employee engagement
• Champion of customer satisfaction, and track record of partnering with business for success

Computer Skills

• Advanced with Microsoft Suite, including Word, Excel, PowerPoint and Outlook
• Frame Maker, & UltiPro experience a plus

Certificates, Licenses, Registrations

• Hold a commercial pilot certificate with an instrument rating
• Meet the requirements of 14 CFR 119.71 (b) (1) or (2)
• Meet the requirements of 14 CFR 135.243 (b)
• Preferred minimum flight time- 2000 total flight hours, 1000 hours PIC, 200 hours of cross-country flight time, at least 50 hours of which are at night

Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexualorientation, gender identity, national origin, disability or protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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