Director of Analytics

11 - 15 years experience  •  Business Services

Salary depends on experience
Posted on 08/30/17
Rochester, NY
11 - 15 years experience
Business Services
Salary depends on experience
Posted on 08/30/17

Director of Analytics

Calero helps companies optimize communications services, and we’re growing! With over $6 billion in annual communications usage and billing data under management, our data pipelines process hundreds of millions of events per day. This is an exciting opportunity for anyone wanting to help shape the direction of a product with analytics solutions. You’ll be helping to create artful and insightful data solutions that accelerate our growth and delight our customers. If that sounds like you, we urge you to apply.

Location: Rochester, NY or open with travel

Reports To: EVP, Research and Development


  • Develop a deep understanding of Calero customers and business operations - who they are, what problems and needs they have, how they are currently behaving, which analytics solutions they would adopt, and how they would select, procure, and use them
  • Create and maintain Calero’s analytics product strategy, roadmaps, and action plans
  • Create visualization, reporting, and algorithmic solutions that provide valuable insights from communications and cloud billing and usage data, enterprise data, and third-party data
  • Coordinate and collaborate with application product managers
  • Refine and improve the analytics development process, ensuring predictable delivery of committed roadmap items with high levels of quality and efficiency
  • Lead the analytics development team, ensuring that development is coordinated with other product and operational technology development activities
  • Provide technology direction and recommendations, followed by management of supplier relationships and the technology lifecycle
  • Develop operationally robust approaches, processes, and technology solutions to extract, persist, and maintain data from customer and internal systems
  • Establish and maintain effective data governance concepts, frameworks, and processes to ensure the integrity, privacy, confidentiality, and security of information through the insights delivery value stream

Experience and Skills:

Preferred Qualifications

  • 10+ years of experience in analytics, ideally in telecommunications and IT service management
  • Experience in a software product management role
  • Experience with multiple analytics platforms for data management, ETL, and visualization
  • Exceptional analytical abilities
  • Familiarity and experience with machine learning and predictive analytics concepts and methods
  • Knowledge and experience with Lean Startup, Customer Development, and Lean Management
  • Leadership experience as a senior manager or director
  • University degree in engineering or quantitative field
  • Job Tracking ID: 512285-588723
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