Cloud Support Engineer

Amazon   •  

Seattle, WA

Industry: Technology


Not Specified years

Posted 19 days ago


Amazon Web Services is looking for passionate, experienced cloud support engineers to join us in building a rich application catalog for customers of AWS SSO.

AWS SSO ( is a new AWS service that delights customers by providing a single entry-point to the cloud for their human workforce. We change how large enterprise customers move their workloads to AWS by making it easy to connect their existing workforce identities to AWS. The AWS SSO application catalog is a platform that makes it possible for these identities to be used across hundreds of AWS and non-AWS applications without having to configure each application separately.

Excelling in this space needs deep customer obsession, innovative thinking, and wide domain knowledge. As a critical building block of our enterprise story, this area has visibility from the highest levels of leadership. We're looking for seasoned CSEs who can think big, handle ambiguity, and deliver customer-delighting results.

You'll be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up. This is an opportunity to leverage domain knowledge to create a one-of-a-kind identity experience to our customers. You'll be surrounded by people who are smart, passionate about cloud computing, and believe that world class service is critical to customer success. You will measure your success and it will be visible.
The ideal candidate will be clearly passionate about the large opportunity that AWS presents and about web services in general. This person has thrived and succeeded in delivering high quality solutions in a hyper-growth environment. If you're looking to provide direct customer value, we'd like to talk to you.


Basic Qualifications
Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics; or relevant work experience
Experience in Systems Administration in Linux/Unix or Windows
Experience in Networking (DNS, TCP/IP)
Experience in Federation Technologies (SAML, OIDC)
Excellent oral and written communication skills and experience with communicating with customers and vendors via calls, chats, and email
Customer focused
Comfortable in an ambiguous, ever changing environment


Experience in a customer support environment
Experience analyzing, troubleshooting, and providing solutions for technical issues
Knowledge of deploying and maintaining applications
Business Analytics configuration, support, and troubleshooting
Experience scripting or developing in at least one of the following languages:
- Python
- Ruby
- GO
- Java
-.NET (C#)
- JavaScript