The Ambulatory Care Practice Leader II supports the Medical Group Administrative Team as the recognized leader in understanding and interpreting standards for ambulatory clinical practice, as well as applying, evaluating and improving those standards to ensure ambulatory clinical practices meet all regulatory requirements and organizational policies and procedures, concurrently supporting the quality, service and financial goals and objectives of Kaiser Permanente. For the Medical Office Buildings and other ambulatory care settings associated with one Medical Center, The Ambulatory Care Practice Leader II is accountable for designing, implementing, evaluating and improving systems, methods and strategies to maintain and improve the compliance of ambulatory care service delivery, clinical quality, clinical processes/systems, performance, patient satisfaction/safety, practice standards and the effectiveness of patient care with regulatory and organizational/ institutional requirements and/or standards. The Ambulatory Care Practice Leader II is distinguished from the Ambulatory Care Practice Leader I in that the former job is responsible for providing operations management for multiple ambulatory care/outpatient departments and managing non-physician clinical, technical and support staff as assigned by the Medical Group Administrator and Medical Director.
- Ambulatory Care Clinical Practice Role:
- Contributes to the overall development of programs and services in order to provide for the needs of members, managers, physicians and staff.
- Acts as consultant to the Medical Group Administrative Team regarding high quality, cost-effective ambulatory practice issues and efficient management of staff in accordance with goals and objectives - clinical, regulatory, scope of practice, workplace processes, and clinical competencies for ambulatory disciplines.
- Maintains and applies knowledge of scope of practice, best practices, outcomes measurement, standardized procedures, workflow processes and state and federal and regulatory agencies pertaining to ambulatory care.
- Develops effective and accurate communication strategies related to ambulatory care issues for: Medical Group Administrator, Assistant Medical Group Administrators, Department Administrators, Nurse Executive, Compliance Officer, Risk Manager, Accreditation, Regulations and Licensing Department, Education Department for members, staff and physicians, Performance Improvement Department, Human Resources, Medical Staff Office, Ombudsman, Leadership Team (MCOT/MCAT), Finance, Medical Group physicians/Chiefs of Service, Ancillary Staff, Allied Health Professionals, Public Affairs Department, Organizational Effectiveness, Inpatient Departments, Continuing Care Departments, and Ancillary Departments - laboratory and radiology.
- Builds and maintains physician relationships and engages physicians and staff in problem solving.
- Collaborates with physicians and other health care providers in establishing, implementing, maintaining and evaluating/improving patient care and quality service standards to meet member's and internal client's expectations.
- Participates in community relations activities to enhance the image and reputation of the organization.
- May represent the organization in activities involving leaders in business, government, labor, the community at large, health plan members and health care providers in the MSA.
- Leads implementation of Regional or local special initiatives such as but not limited to : HealthConnect deployment, processes and scope of practice issues, Care Management Models, NP role in primary care, UPIN projects, SOSA, CRNA site survey, MA medication dose verification audit, Medi-Cal/Medicare audits Provides leadership regarding compliance with the establishment of targets, implementation of special initiatives and compliance monitoring.
- Participates on assigned committees at Regional and Medical Center levels.
- Ambulatory Clinical Practice Committee Medical Center: Ambulatory Clinical Practice Committee, HealthConnect Steering Committee, Ambulatory Policy and Procedure Committee, Infection Control, Safety, Outpatient Medical Records Committee, Leadership Team, Interdisciplinary Practice Committee, Labor Management Partnership Steering Committee, Advance Practice Committee Serves an expert authority/resource for ambulatory care nursing.
- Demonstrate professional demeanor to physicians, staff and administrative team.
- Ability to collaborate and lead through influence to implement initiatives.
- Act as a resource for the development and review of ambulatory clinical department policies and procedures.
- Identifies clinical practice educational needs for staff, managers and self, and is active in professional organizations as appropriate.
- Clinical Operations Management Role: For assigned departments/staff, responsible for the day to day operations by directing the non-physician staff to develop, implement, monitor and evaluate/improve service, access and quality outcomes.
- Evaluates and continuously improves clinical/department processes/systems and performance by providing direction to non-physician staff in order to achieve effective and efficient operations, operational and clinical goals/objectives, as well as planning, promoting and implementing best practice models.
- In collaboration with the MGA and the Medical Director, directly and/or through subordinate's plans, organize, directs and controls the operations of assigned departments within the Medical Group.
- Directly and with subordinate managers, establishes and maintains operational, clinical and performance standards.
- Develops and manages budgets and resource allocation.
- Monitors financial performances and identifies and implements strategies to reduce costs and improve quality of care and service.
- Manages human resources functions for assigned non- physician staff.
- Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente's policies and procedures.
- In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives.
- Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors.
- Kaiser Permanente is an EEO/AA Employer.
- Minimum five (5) years of general management experience in an integrated healthcare delivery system working with a large physician group practice including at least two (2) years experience supervising a clinical department/operations, leading successfully through influence and collaboration and responsibility for employee training/development/ assessment, applying wages and hour regulations, financial management, budget development, program development, quality improvement and project management.
- Bachelor's degree in nursing, health services administration, public health, business administration or other related field such as but not limited to management.
License, Certification, Registration
- Current RN license required; California RN license required by date of hire.
- Demonstrated ability to utilize interpersonal skills, communication, leadership, planning, presentation, analytical and problem solving skills.
- Ability to demonstrate knowledge of applicable federal, state laws and regulations related to health care (California Board of Registered Nursing, California Board of Licensed Vocational Nursing, California Department of Consumer Affairs-Business and Professions Code, California Board of Medicine, and Regulatory Agencies including TJC, NCQA, Title 22, CMS, DHS, Medi-Cal) regarding ambulatory clinical practice issues, scope of practice for ambulatory disciplines, workplace processes and clinical competencies.
- Demonstrate ability to utilize MS Office, Power Point, Word, and Excel.
- Must be able to work in a Labor/Management Partnership environment.
- Master's degree in one of the aforementioned fields preferred.
- Role is combined with SCPMG Director of Education, managment of Employee Health Services, and supporting flu program.
- Will work collaboratively with leaders in Primary Care, Specialty Care, and Inpatient.
Job Number: 742128